Na’atik Cancellation & Changes Policy

IMMERSION PROGRAMS

If payment has been made toward your booking, please review the following policy:

CANCELLATIONS

  • If you cancel more than 6 months prior to your scheduled arrival date, you will receive a full refund minus the non-refundable $215 USD per person deposit.

  • If you cancel between 6 months and 21 days prior to your scheduled arrival date, you will receive a 50% refund of the total amount paid, excluding the non-refundable deposit.

  • If you cancel within 21 days of your scheduled arrival date, no refund will be issued.

  • If you cancel all or part of your immersion package after arrival, no refund will apply to unused days.

  • In all applicable cases, processing fees will be deducted from the refundable amount.

CHANGES AND RESCHEDULING

  • You may reschedule your program once, subject to availability.

  • New program dates must be scheduled within 6 months of the original arrival date.

  • If you choose to reschedule instead of cancel:

    • Any price difference due to seasonal or program cost changes must be covered by the participant.

  • Requests to reschedule must be made with sufficient notice and are subject to availability.

  • If rescheduling is not possible due to availability or timing constraints, the standard cancellation policy will apply.

EXCURSIONS

  • Please inform us as soon as possible if you need to cancel an excursion.

  • Cancellations made at least 24 hours in advance are refundable.

  • Cancellations made less than 24 hours in advance are non-refundable.

  • In case of illness or accident, we will do our best to reschedule, although this cannot be guaranteed.

  • If weather or external conditions prevent the excursion from taking place, we will work with you on rescheduling or refund options.

  • Any applicable refund will exclude processing fees.

GENERAL CONSIDERATIONS

  • Payments made toward your booking indicate acceptance of this policy.

  • Only one change per reservation is allowed.

  • All refunds, changes, or rescheduling requests are handled in coordination with our administrative and program teams.

  • We aim to be fair and transparent, understanding that changes impact teachers, host families, transportation, and community partners.

    Promotion Terms and Conditions

    SPRING SALE

    • 10% off per person.

    • Valid only for any arrival date new bookings made during the Spring Sale period. (Until June 21st).

    • Cannot be combined with other promotions.

    • Discount applies to program tuition.

    • Non-refundable deposit still applies.

    • Transfer from Tulum Airport (Other tranfers will apply aditional cost).

    • The code also applies to online program registrations or renewals.

    • Rescheduling follows our standard policy.

    BUY ONE GET ONE 50% OFF

    • 50% off for an aditional guest.

    • Valid only for any arrival date new bookings made during the Spring Sale period. (Until June 21st).

    • Cannot be combined with other promotions.

    • Discount applies to program tuition. (Add ons, transfers and excursions are excluded).

    • Non-refundable deposit still applies.

    • Transfer from Tulum Airport (Other tranfers will apply aditional cost).

    • Rescheduling follows our standard policy.

    TEACHERS DISCOUNT

    • 5% discount all year long.

    • Valid only for any active teachers. (Must show proof of employment).

    • Cannot be combined with other promotions.

    • Discount applies to program tuition. (Add ons, transfers and excursions are excluded).

    • Non-refundable deposit still applies.

    • Transfer from Tulum Airport (Other tranfers will apply aditional cost).

    • Rescheduling follows our standard policy.